Good to know
FAQ & policies
Everything about appointments, deposits, refunds, delivery and care — so you can book and buy with total confidence.
Appointments & prep
Please arrive with your hair freshly washed and braided down flat (straight-backs work best). No oils or heavy products on your hairline — this affects how well the lace melts. If you'd like braiding added to your appointment, select it as an add-on when booking.
Deposits & refunds
Delivery
Wig care
Classes
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